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Return to shopReturn & Refund Policy
At Hairz, we are dedicated to providing a seamless shopping experience, including a hassle-free return and refund process. Whether you’re purchasing our Dyson Hair Care or Dyson Hair Tools, we want you to be completely satisfied with your order. If for any reason you’re not, we’ve got you covered with our customer-friendly Return & Refund Policy.
Return Policy
We understand that sometimes a product may not meet your expectations. That’s why Hairz offers a 30-day return policy for all products.
How It Works:
- Eligibility: Items must be unused, unworn, and in their original condition, including packaging, tags, and all accessories. A proof of purchase is required.
- Return Window: You must request a return within 30 days from the delivery date.
- Return Shipping: We provide free return shipping via FedEx, ensuring your item is safely returned to us.
How to Start a Return:
- Email us at info@hairz.us with your order details, reason for return, and photos (if applicable, such as for damaged items).
- Our team will provide detailed instructions and a pre-paid FedEx return label.
- Once we receive your return, we will inspect the item and process your refund.
Refund Policy
Once your return is received and inspected, we will process your refund within 14 business days.
Refund Process:
- Refund Method: Refunds will be issued to your original payment method.
- Refund Notification: You will receive an email confirmation when your return is processed, along with details of when to expect your refund.
- Non-Refundable Shipping Charges: Original shipping costs are non-refundable, unless the item was defective or incorrect, in which case we will cover all return shipping expenses.
Our Free Shipping Benefit
Enjoy free standard shipping on all purchases at Hairz! We believe in a stress-free shopping experience, so both shipping and returns are on us.
Additional Information
Return Condition: All returned items must be new, in their original packaging, and include all accompanying accessories.
Non-Returnable Items: For hygiene and safety reasons, certain items such as undergarments and final sale products cannot be returned.
Exchanges: If you’d prefer an exchange instead of a refund, please indicate this in your return request. We will be happy to assist, subject to stock availability.
Contact Information
Trade: Hairz
Email: info@hairz.us
Phone: +1 859 671 1155
Business Address: 1707 North Ashley Street Apt 37, Valdosta, Georgia 31602-3062, United States
Opening hours:
Monday to Friday (07:00am – 11:00pm)
For alternative contact options, Click here!
We aim to deliver standard USA orders within 5 to 7 business days, while priority USA delivery orders arrive the next working day. Orders are dispatched within 1-2 business days, and those placed before 5 PM (Monday to Friday) are shipped the same day. Once your order is shipped, you will receive an email with a FedEx tracking number, and FedEx will send updates via email and SMS.
If you wish to cancel or modify your order, please email info@hairz.us within 24 hours of purchase. After this timeframe, cancellations and modifications cannot be accepted. Our primary shipping partner is FedEx, though we occasionally use UPS for deliveries.
Hairz offers a 30-day return policy. Items must be unworn, unused, and in their original packaging with all tags attached. To initiate a return, contact info@hairz.us, and we will provide a prepaid FedEx return label. Returns are free of charge. Once we receive and inspect the item, refunds are processed within 14 business days and credited to the original payment method. Shipping fees are non-refundable unless the item is defective or incorrect.
Certain items, such as undergarments and final sale products, are non-returnable. If you prefer an exchange instead of a refund, please indicate this in your return request, and we will accommodate it if stock is available.